A Patient's Rights to Receive Care
You will be provided access to treatment or accommodations that are available or medically indicated-regardless of race, creed, sex, age, national origin, disability or sources of payment for care. You have the right to the same standard of care regardless
of the presence or absence of a Living Will/Durable Power of Attorney.
To speak with a chaplain, dial "O" for the hospital operator and the on-call chaplain will be paged to come see you.
You or your legally authorized representative has the right:
- The patient has the right to considerate, respectful care.
- To be free from any form of abuse or harassment.
- To treatment for any emergency or urgent medical condition that is likely to deteriorate if such treatment is not given.
- In accordance with Title VI and VII of the Civil Rights Act of 1964 and their implementing regulations, CHI St. Vincent will directly or through contractual or other arrangements, admit and treat all persons without regard to race, color, creed, religion, sex, national origin, age, or disability in its provision of services and benefits, including assignments or transfers within the facility and referrals to or from the facility.
- To have a family member or your own physician notified promptly of your admission.
- To be free from physical restraint and drugs used as a restraint, unless your medical condition warrants such use and other less restrictive interventions have been deemed to be ineffective.
- To have safe care.
- To receive compassionate care at the end of life.
- To expect your personal privacy to be respected to the fullest extent consistent with the care prescribed for you.
- To expect that all communications and records pertaining to your care, including the source of payment for treatment, should be treated as confidential.
- With the assistance of hospital staff, to access the information contained in your medical record, and have the information explained to you as necessary.
- To a full explanation of the diagnosis, proposed treatment, and procedures in terms that are easily understood and that include benefits, risks involved, significant complications, the outcome and alternative treatment available.
- To an interpreter as necessary to understand all pertinent communication.
- To discuss with your primary physician, your diagnosis, the treatment prescribed for you, the prognosis of your illness, and any instructions required for follow-up care.
- To know the name and professionals status of the physician, nurses and staff responsible for your care.
- To request a consultation or second opinion from another physician.
- To obtain information about any relationship CHI St. Vincent and physicians have with other institutions and physicians as far as your care is concerned.
- To refuse to participate in research projects.
- To examine and receive an explanation of your bill.
- To forego or withdraw life sustaining treatments or withdraw resuscitative services.
- To make decisions regarding your own health care, and to be involved in care planning and treatment as well as discharge plans.
- To refuse treatment to the extent permitted by law and to be informed of the medical consequences of your decisions.
- To change physicians or to change hospitals.
- To know what hospital rules and regulations apply to you as a patient.
- To have an Advanced Directive, such as a living will, a health care proxy, or a durable power of attorney for health care.
- To receive spiritual care.
- To appropriate pain relief.
- To have a family member, friend, or other individual to be present with the patient for emotional support during the course of stay.
- To receive visitors of their choice or to restrict, withdraw, or deny their consent to visitors at any time. The hospital shall not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
- To express any concerns or grievance orally or in writing without fear of reprisal.
- To clarify any concerns you may have or to ask for information regarding your care or patient rights, please contact a Customer Services Representative from the facility list below.
- If you have a complaint that has not been addressed to your satisfaction, you may initiate a formal grievance addressed to: Executive and Chief Operating Officer, Two St. Vincent Circle, Little Rock, AR 72205. You may also contact the Joint Commission at 1-800-994-6610.
- To file a grievance with the Arkansas Department of Health, 4815 West Markham Street, Little Rock, Arkansas 72205-3867, Telephone: 501-661-2000 or 1-800-462-0599, Little Rock, AR
Patient and Family Responsibilities:
As a patient, you or your designees are responsible:
- For providing accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relation to your health.
- For seeking clarification when necessary to fully understand your health problems and proposed plan of treatment.
- For following through on the agreed plan of care.
- For following the rules and regulations of the health care facility, including those pertaining to patient safety.
- For being considerate of the rights of others.
- For providing information for insurance claims and for working with our business office to make payment arrangements when necessary.
An Advance Directive helps you guide your family and physician if you are unable to communicate with them. It allows you to control what life-sustaining medical care will be used. It also helps protect your loved ones from being asked to make those difficult decisions.
The Advance Directive takes effect ONLY when you are terminal, or would die in relatively short time, or are permanently unconscious. An Advance Directive is NOT a No Code Order or a No Treatment Order. The purpose of an Advance Directive is to make your wishes known so that a good decision can be made by your doctor and family as to when to stop certain treatments.
A healthcare proxy is a person you appoint to make medical decisions for you if you are temporarily unable to make them. This person may make decisions that are not clearly stated in your Advance Directive.
LIMITATIONS: CHI St. Vincent follows the Ethical and Religious Directive of the Catholic Church in providing care to its patients. If an individual’s expressed wishes are contrary to these directives, then those wishes may not be followed. In such an instance, staff will seek to resolve the differences and if necessary or requested by the patient, will arrange for care elsewhere. If the patient’s expressed wishes are not contrary to these Directives, then the agent and health care providers of CHI St. Vincent will follow these wishes.
For more information call:
Hot Springs 501-622-3991 | Infirmary 501-552-3920 | Morrilton 501-977-2413 | North 501-552-7107
CHI St. Vincent Hot Springs, Infirmary, Morrilton, and North are accredited by the Joint Commission on Accreditation of Healthcare Organizations. We encourage you to report any safety or quality concerns to our administration. Any safety or quality concerns, which have not been addressed by hospital management, may be reported directly to the Joint Commission:
Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
or faxed to 630-792-5636 or emailed to [email protected]
If you have questions about how to file your complaint, you may contact the Joint Commission at 1-800-994-6610, weekdays- 8:30am to 5:00pm, Central time.