CHI St. Vincent Hot Springs [Get directions]
300 Werner Street, Hot Springs, AR 71913
Hot Springs Main Number: 501.622.1000
Patient Information: 501.622.1000
- Admissions: 501.622.1077
- Chaplaincy: 501.622.1034
- Human Resources: 501.622.1030 (due to high volume of calls, we are unable to provide application status updates)
- Social Work: 501.622.1031
- Volunteer Office: 501.622.1033
- Patient Advocacy: 501.622.3991 (call to share your compliments or concerns)
To call information: 501.622.1000
To make a payment by check, mail it to:
CHI St. Vincent Hot Springs
Hot Springs, AR 71913
To pay online, click here. (online bill pay portal)
Questions? For billing and financial assistance questions, please call Financial Counselors: 501.622.1167 or 501.622.2192
Customer Service Department: 844.304.1029 or 844.764.6850
You may also review other Financial Assistance information online.
To request medical records from CHI St. Vincent Hot Springs- for patients requesting their own records click here. For records to be provided/sent to someone else please down and complete this authorization form. Completed forms should be faxed, mailed or delivered to:
CHI St. Vincent Hot Springs
Attn: Health Information Management
(1st Floor of Hospital)
300 Werner Street
Hot Springs, AR 71913
Hours: Monday-Friday, 8am-4:30 pm
Time to receive medical records
Requests for medical records will be responded to within 30 days of receipt of request.
Requesting Medical Records for a Family Member or Friend
The patient will need to give written consent. If they are unable to give written consent, please call our Health Information Management Department at 501.622.1814 to discuss options.
Clinics, Hospitals Medical Records Requests
Your physician's office can FAX a written request to 501-622-2040.
Patient, Attorney, Court Orders, Insurance Record Requests
Hospitals, clinics and other facilities needing records for Continuation of Care please fax to 501-622-1687.
Patient, Insurance and Attorney requests please fax to 501.622.1687.
Automatic Teller Machines (ATM)
There is an ATM in the hospital's lobby near the main information desk.
The cafeteria, located on the first floor, is open every day. Hours are:
- Breakfast: 7-9:45am
- Lunch: 10:45am-1:30pm
- Dinner: 5-7:30pm
Snacks are available from the vending machines
Our chapel is located near the main entrance of the hospital. Our chaplains are available to meet with families. Check the chapel for information about mass times.
*Hours may be adjusted due to COVID. Please check with the gift shop before ordering gifts through the website.
Our gift shop, with a large variety of items available, is located on the first floor. All major credit cards are accepted. The gift shop is open:
- Monday-Friday: 8am-4pm
- Saturday: 11am-3pm
- Sunday: Closed
Newspapers may be purchased in the first floor lobby.
Security/Lost and Found
Please call our Security department for assistance at 501.622.2323 if:
- You or a visitor lost or found something in the hospital.
- You have any security concern, including asking for an escort to your car at night.
On December 7, 2020, Mercy Health, a partner of CHI St. Vincent Hot Springs, notified our facility of an incident involving limited protected health information for some of our patients. Specifically, on one or more prior occasions between August 21, 2017, and September 06, 2020, an employee of Mercy Health, had accessed health information of some patients who received radiology healthcare services at CHI St. Vincent Hot Springs, and the access was not necessary for patient care purposes. Upon learning of the incident, we immediately initiated an investigation. The investigation included a review of contracts, reports, and other documents, and interviews with the partner organization where the individual was employed. The investigation revealed that the information accessed may have included patient name, date of birth, medical record number, the radiology image, the name of physician who ordered the radiology image, and the date of service. Social Security Numbers and financial or insurance information were not viewed or accessed.
Subsequent to our investigation we received confirmation that the individual who viewed the information is no longer employed by Mercy Health. Additionally, Mercy Health reported that it has provided additional education to its employees regarding compliance with privacy policies and procedures.
We have no reason to believe that the information has been used improperly. However, out of an abundance of caution and in accordance with regulatory requirements, we provided written notification to affected individuals about this incident. While this incident may not expose an individual to risk for identity theft, it is always prudent to carefully monitor credit reports and billing and account statements for any unauthorized activity. It is also a good practice to remain vigilant for any phone calls or e-mails requesting your personal information.
If you have questions regarding your health information and this event, please call toll free (833) 775-1257, Monday – Friday, between 7:30 AM and 4:30 PM, Central Time.
Centers of Excellence - Serving Hot Springs and Southwest Arkansas
We serve residents and visitors who seek emergency and trauma care. We're proud to be part of bringing more than 1,000 babies to life each year through our childbirth center. Our advanced specialties include cancer treatment, orthopedics and heart care.
About Us - Hot Springs Hospital and Clinics
In 1888, two vitally important developments occurred in the history of Arkansas health care. A pair of pioneering hospitals both opened: St. Vincent Infirmary in Little Rock and St. Joseph’s in Hot Springs. In 2014, St. Joseph's became part of CHI St. Vincent and changed its name to reflect the new partnership. With more than 280 licensed beds, CHI St. Vincent Hot Springs is a faith-based, not-for-profit organization serving the health care needs of Hot Springs, Ark., and surrounding communities. Learn more about their history.
We also have a Rehabilitation Hospital on our South Campus in partnership with Encompass Health.
Emergency and Trauma Care
Our Emergency Department (often referred to as Emergency Room or ER) provides emergency care for both adult and pediatric patients 24 hours a day. We have experienced, compassionate physicians and nurses on staff in the emergency room, who specialize in emergency medicine. We also have a Level 2 Trauma Center designation and serve not only the Hot Springs area, but also the entire Southwest Arkansas region. For minor health issues and after hours care, you can turn to one of our Convenient Care clinics.
Medical Group - Primary Care and Specialty Clinics
The nurses of CHI St. Vincent Hot Springs play an integral part in the organization’s constant strive for providing excellent patient care and being an excellent place to work. Nurses who go above and beyond in maintaining St. Vincent’s core values are recognized with DAISY awards. Click here to learn more about the DAISY award and click here to read some of these amazing stories. Furthermore, CHI St. Vincent Nurses use their professional knowledge to drive clinical practice. These passionate nurses are involved in and leading projects such as the Journey to ZERO CLABSI initiative, creating healthier communities, improving nursing sensitive quality indicators, and much more. Learn more about these achievements by reading the Hot Springs Nursing Annual Report.
- 5-Star Rating by the Centers for Medicare and Medicaid Services
- "A" Grade from Leapfrog Group for Hospital Safety
- Arkansas Business Best Places to Work in 2020 & 2019