Patients & Visitors

patients-and-visitors

At CHI St. Vincent, we pledge to our patients and their families to never forget the words of Sister Michaella Duke, administrator of the Infirmary on its opening in 1954 at its current site in Midtown Little Rock: "Our basic philosophy - the patient comes first!"

It is our promise to provide the services patients and their families need to make their hospital visit as comfortable and trouble-free as possible.

Choose a Facility

CHI St. Vincent Infirmary
Two St. Vincent Circle
Little Rock, AR 72205 [Get directions]
Parking is free at the CHI St. Vincent Infirmary parking deck. Valet parking is available for a fee.
Phone: 501.552.3000

Infirmary Main Number: 501.552.3000
Patient Information: 501.552.5100

  • Admissions: 501.552.8105
  • Chaplaincy: 501.552.8111
  • Social Work: 501.552.3840
  • Volunteer Office: 501.552.3550
  • Patient Advocacy: 501.552.3920 (call to share compliment or concern)
To call a patients room directly: 501.552. _ _ _ _ (+ room #)
To call information: 501.552.5100

General Visiting Hours for CHI St. Vincent Infirmary

General visiting hours are 8am - 8pm unless otherwise specified. If you have a question about a particular units visiting hours, please call 501.552.3000.

For the benefit of our patients, children under 12 years of age are allowed to visit patients with adult supervision and after checking with the nurses’ station. If you have questions regarding the number of visitors permitted or visiting hours, please check with your nurse.

Critical Care Units

  • At CHI St. Vincent Infirmary, all Critical Care Units have open visitation, 24 hours a day.
  • On the critical care units, the nurse will communicate with you about visiting and will answer your questions.

Waiting Rooms for Critical Care Units

  • Lockers are available on some units for visitors to secure valuables. See the volunteer or contact Security at 501.552.3533.
  • A vending area is provided for your convenience. Please eat in the vending area.
  • Restrooms are located in the waiting rooms or just down the hall.
  • For help scheduling overnight accommodations at local hotels, call Guest Relations at 501.552.4920.

Automatic Teller Machines
There are two ATM machines inside the hospital on the first floor. You can find them near the main entrance to the cafeteria.

Cafeteria
For your convenience, at CHI St. Vincent Infirmary, our cafeteria is open every day from 6am - 7:30pm, with a break from 10am - 10:30am to set up for lunch. Main entrées, grab-and-go snacks, a grill for hamburgers and more, and a salad bar made to order are available. We also have a Subway sandwich restaurant.

Gift Shop
Our gift shop carries a wide variety of items, from flowers and get well cards for your loved one, to candy and T-shirts. All major credit cards are accepted. The gift shop, located on the first floor, is open:

  • Monday - Friday: 7am - 8:30pm
  • Saturday: 8am - 7pm
  • Sunday: 9am - 7pm

Newspaper and Magazines
Our gift shop, located on the first floor, sells the Arkansas Democrat-Gazette and magazines.

Security/Lost and Found
Please call our Security department for assistance at 501.552.3535 if:

  • You or a visitor lost or found something in the hospital.
  • You have any security concern, including asking for an escort to your car at night.

Smoking
Smoking on any hospital campus is prohibited under the law.

To make a patient payment by check, please mail it to:
CHI St. Vincent Infirmary Billing
PO Box 677712
Dallas TX 75267-7712

For billing and financial assistance questions, please call our Customer Service Department at 501.552.3170 or 877.721.6504.

To request medical records from CHI St. Vincent Infirmary, CHI St. Vincent Morrilton or CHI St. Vincent North, please download and complete this authorization form. Completed forms should be faxed, mailed or delivered to:

CHI St. Vincent Infirmary
Health Information Management
2 St. Vincent Circle
Little Rock, AR 72205

Phone: 501.552.3659
Fax: 501.552.8658
Hours: Monday-Friday, 8am-4:30 pm

Cost
Prices (per page) are .36 cents for the first 200 pages, then 12 cents a page after that (patient requests only). If the file is very large, which it would be if you’ve been in the hospital more than once, you may call for an estimate of the cost. We do not charge if the doctor or clinic is requesting the patient’s records for another physician or hospital.

Time to receive medical records
It will take about 7-10 business days for records within the past 10 years. It will take about 2-3 weeks for records older than 10 years.

Requesting Medical Records for a Family Member or Friend
The patient will need to give written consent. If they are unable to give written consent, please call our Health Information Management Department at 501.552.3659 to discuss options.

Physician Requests for Medical Records
Your physician's office can FAX a written request to 501.552.8658.

Through the patient portal you have online access to 

  • Make appointments
  • View test and lab results
  • Request prescription renewals
  • Email your care team; and more!
  •  

    Select the Patient Portal that matches the location where you received care.

    Care received at the hospital  
    MyOneCare

    Care received at hospital-based clinics  
    MyOneCare CHI St. Vincent GPA

    Care received at primary care and outpatient clinics (except Hot Springs) 
    MyOneCare CHI St. Vincent (SVC)

    Care received at a CHI St. Vincent Heart Clinic Arkansas clinic  
    Heart Clinic Arkansas Patient Portal



    OneCare Terms and conditions.
    OneCare Internet Privacy Policy
    CHI St. Vincent Hot Springs
    300 Werner Street
    Hot Springs, AR 71913 [Get directions]
    Parking is free.
    Phone: 501.622.1000

    Hot Springs Rehabilitation Hospital
    1636 Higdon Ferry Road
    Hot Springs, AR 71913 [Get directions]
    Phone: 501.561.2000

    Hot Springs Main Number: 501.622.1000
    Patient Information: 501.622.1000

    • Admissions: 501.622.1077
    • Chaplaincy: 501.622.1034
    • Social Work: 501.622.1031
    • Volunteer Office: 501.622.1033
    • Patient Advocacy: 501.622.3991 (call to share your compliments or concerns)
    To call a patients room directly: 501.622.1_ _ _ (+ room #)
    To call information: 501.622.1000

    General Visiting Hours for CHI St. Vincent Hot Springs

    General visiting hours are 8am - 8pm, unless otherwise specified. If you have a question about a particular unit's visiting hours, please call 501.622.1000.

    For the benefit of our patients, children under 12 years of age are allowed to visit patients with adult supervision and after checking with the nurses’ station. If you have questions regarding the number of visitors permitted or visiting hours, please check with your nurse.

    Critical Care Units

    At CHI St. Vincent Hot Springs, all Critical Care Units have open visitation, 24 hours a day. On the critical care units, the nurse will communicate with you about visiting and will answer your questions.

    Automatic Teller Machines (ATM)
    There are no ATMs in the hospital.

    Cafeteria
    The cafeteria, located on the first floor, is open every day. Hours are:

    • Breakfast: 7am - 9:45am
    • Lunch: 10:45am - 1:30pm
    • Dinner: 5pm - 7:30pm
    • Snacks are available from the vending machines.

    Gift Shop
    Our gift shop, with a large variety of items available, is located on the first floor. All major credit cards are accepted. The gift shop is open:

    • Monday - Friday: 8am - 4pm
    • Saturday: 11am - 3pm
    • Sunday: Closed

    Newspapers
    Newspapers may be purchased in the first floor lobby.

    Security/Lost and Found
    Please call our Security department for assistance at 501.622.2323 if:

    • You or a visitor lost or found something in the hospital.
    • You have any security concern, including asking for an escort to your car at night.

    Smoking
    Smoking on any hospital campus is prohibited under the law.

     

    To make a patient payment by check, please mail it to:
    Mercy Business Office
    1730 E Portland Street
    Springfield MO 65804

              OR

    CHI St Vincent Hot Springs
    Attn: Cashiers
    PO Box 29001
    Hot Springs AR 71903

    For billing and financial assistance questions, please call
    Financial Counselors: 501.622.1167 or 501.622.2192 or

    Customer Service Department: 844.304.1029 or 844.764.6850 


    Access OneCare for CHI St. Vincent Hot Springs Hospital and 

    • Make appointments
    • View test and lab results
    • Request prescription renewals
    • Email your care team; and more!
    OneCare Hot Springs Frequently Asked Questions
    OneCare Terms and conditions

    OneCare Internet Privacy Policy

    To request medical records from CHI St. Vincent Hot Springs, please download and complete this authorization form. Completed forms should be faxed, mailed or delivered to:

    CHI St. Vincent Hot Springs
    Attn: Health Information Management
    (1st Floor of Hospital)
    300 Werner Street
    Hot Springs, AR 71913

    Phone: 501.622.1814

    Fax: 501.622.1687

    Hours: Monday - Friday, from 8am - 4:30 pm

    Cost
    The first 10 pages are free, then $0.25 cents for each page after that. If the file is very large, which it would be if you’ve been in the hospital more than once, you may call for an estimate of the cost.

    Time to receive medical records
    It will take about 7-10 business days for records within the past 10 years. It will take about 2-3 weeks for records older than 10 years.

    Requesting Medical Records for a Family Member or Friend
    The patient will need to give written consent. If they are unable to give written consent, please call our Health Information Management Department at 501-622-1814 to discuss options.

    Physician Requests for Medical Records
    Your physician's office can FAX a written request to 501.622.1687.

    CHI St. Vincent Morrilton
    4 Hospital Drive
    Morrilton, AR 72110 [Get directions]
    Parking is free.
    Phone: 501.977.2300

    Morrilton Main Number: 501.977.2300
    Patient Information: 501.977.2300

    • Admissions: 501.977.2415
    • Chaplaincy: 501.977.2300 (and page Chaplain on call)
    • Social Work: 501.977.2352
    • Volunteer Office: 501.977.2455
    • Patient Advocacy: 501.977.2413 (call to share your compliments or concerns)
    To call a patients room directly: 501.977.2 (+ room #)
    To call information: 501.977.2300

    General Visiting Hours
    General visiting hours are 8 a.m. to 8 p.m. unless otherwise specified. If you have a question about a particular units visiting hours, please call 501.977.2300.

    For the benefit of our patients, children under 12 years of age are allowed to visit patients with adult supervision and after checking with the nurses’ station. If you have questions regarding the number of visitors permitted or visiting hours, please check with your nurse.

    Critical Care Units
    All Critical Care Units have open visitation, 24 hours a day. On the critical care units, the nurse will communicate with you about visiting and will answer your questions.

    Automatic Teller Machines (ATM)
    An ATM is located outside of the Employee/Guest Dining Room on the first floor.

    Cafeteria
    For your convenience, at CHI St. Vincent Morrilton, our cafeteria is open Monday - Sunday from 7:30 a.m. to 9:00 a.m. for breakfast, 11:00 a.m. to 2:00 p.m. for lunch. There are no dinner services, but you may get a snack from the vending machines located just across the hall from the dining room. The cafeteria is located on the first floor.

    Gift Shop
    Our gift shop, with a large variety of items available, is located on the first floor of the hospital. It is open Monday through Saturday, from 9:00 a.m. to 5:00 p.m., and closed on Sundays. All major credit cards are accepted.

    Newspapers
    There is an Arkansas Democrat-Gazette newsstand just outside the main entrance to the hospital.

    Security/Lost and Found

    Please call our Security department for assistance at 501-977-2445 or 501-517-8706 if:

    • You or a visitor lost or found something in the hospital.
    • You have any security concern, including asking for an escort to your car at night .

    Smoking
    Smoking on any hospital campus is prohibited under the law.

    To make a patient payment by check, please mail it to:
    CHI St Vincent Morrilton Billing
    PO Box 677726
    Dallas TX 75267-7726

    For billing and financial assistance questions, please call our Customer Service Department at 501.552.3170 or 877.721.6504.

    To request medical records from CHI St. Vincent Infirmary, CHI St. Vincent Morrilton or CHI St. Vincent North, please download and complete this authorization form. Completed forms should be faxed, mailed or delivered to:

    CHI St. Vincent Infirmary
    Health Information Management
    2 St. Vincent Circle
    Little Rock, AR 72205

    Phone: 501.552.3659
    Fax: 501.552.8658
    Hours: Monday-Friday, 8am-4:30 pm

    Cost
    Prices (per page) are .36 cents for the first 200 pages, then 12 cents a page after that (patient requests only). If the file is very large, which it would be if you’ve been in the hospital more than once, you may call for an estimate of the cost. We do not charge if the doctor or clinic is requesting the patient’s records for another physician or hospital.

    Time to receive medical records
    It will take about 7-10 business days for records within the past 10 years. It will take about 2-3 weeks for records older than 10 years.

    Requesting Medical Records for a Family Member or Friend
    The patient will need to give written consent. If they are unable to give written consent, please call our Health Information Management Department at 501.552.3659 to discuss options.

    Physician Requests for Medical Records
    Your physician's office can FAX a written request to 501.552.8658.

    Through the patient portal you have online access to 

  • Make appointments
  • View test and lab results
  • Request prescription renewals
  • Email your care team; and more!
  •  

    Select the Patient Portal that matches the location where you received care.

    Care received at the hospital  
    MyOneCare

    Care received at hospital-based clinics  
    MyOneCare CHI St. Vincent GPA

    Care received at primary care and outpatient clinics (except Hot Springs) 
    MyOneCare CHI St. Vincent (SVC)

    Care received at a CHI St. Vincent Heart Clinic Arkansas clinic  
    Heart Clinic Arkansas Patient Portal



    OneCare Terms and conditions.
    OneCare Internet Privacy Policy
    CHI St. Vincent North
    2215 Wildwood Ave [Get directions]
    Sherwood, AR 72120
    Parking is free.
    Phone: 501.552.7100

    Take a virtual tour.

    North Main Number: 501.552.7100
    Patient Information: 501.552.7100

    • Admissions: 501.552.7190
    • Billing: 501.552.3170 or 877.721.6504
    • Chaplaincy: 501.552.7114
    • Social Work:501.552.7289
    • Volunteer Office: 501.552.7121
    • Patient Advocacy: 501.552.7107 (call to share your compliments or non-billing concerns)
    To call a patients room directly: 501.552.7_ _ _ (+ room #)
    To call information: 501.552,7100

    General Visiting Hours for CHI St. Vincent North

    General visiting hours are 8am - 8pm unless otherwise specified. If you have a question about a particular unit's visiting hours, please call 501.552.7100.

    For the benefit of our patients, children under 12 years of age are allowed to visit patients with adult supervision and after checking with the nurses’ station. If you have questions regarding the number of visitors permitted or visiting hours, please check with your nurse.

    Critical Care Units

    At CHI St. Vincent North, all Critical Care Units have open visitation, 24 hours a day. On the critical care units, the nurse will communicate with you about visiting and will answer your questions.

    Automatic Teller Machines (ATM)
    There are no ATMs in the hospital.

    Cafeteria
    For your convenience, at CHI St. Vincent North, our cafeteria is open Monday - Friday from 6:30am - 9:30am for breakfast, and 11am - 2pm for lunch. There are no dinner services, but you may get a snack from the vending machines located next to the dining room. The cafeteria is located on the first floor.

    Gift Shop
    Our gift shop, with a large variety of items available, is located on the first floor and is open Monday - Friday from 9am - 5pm. All major credit cards are accepted.

    Lost and Found
    If you or a visitor lost something in the hospital, call 501.522.3000. Ask for the Maintenance Department and they will assist you.

    Newspapers
    Newspapers can be bought from a newsstand at the main entrance.

    Security
    Call 501.522.3000. Ask for the Security Department and they will assist you. For help between 3:30pm - 7am, call 501.993.3660.

    Smoking
    Smoking on any hospital campus is prohibited under the law.

    To make a patient payment by check, please mail it to:
    CHI St. Vincent Infirmary Billing
    PO Box 677712
    Dallas TX 75267-7712

    For billing and financial assistance questions, please call our Customer Service Department at 501.552.3170 or 877.721.6504.

    To request medical records from CHI St. Vincent Infirmary, CHI St. Vincent Morrilton or CHI St. Vincent North, please download and complete this authorization form. Completed forms should be faxed, mailed or delivered to:

    CHI St. Vincent Infirmary
    Health Information Management
    2 St. Vincent Circle
    Little Rock, AR 72205

    Phone: 501.552.3659
    Fax: 501.552.8658
    Hours: Monday-Friday, 8am-4:30 pm

    Cost
    Prices (per page) are .36 cents for the first 200 pages, then 12 cents a page after that (patient requests only). If the file is very large, which it would be if you’ve been in the hospital more than once, you may call for an estimate of the cost. We do not charge if the doctor or clinic is requesting the patient’s records for another physician or hospital.

    Time to receive medical records
    It will take about 7-10 business days for records within the past 10 years. It will take about 2-3 weeks for records older than 10 years.

    Requesting Medical Records for a Family Member or Friend
    The patient will need to give written consent. If they are unable to give written consent, please call our Health Information Management Department at 501.552.3659 to discuss options.

    Physician Requests for Medical Records
    Your physician's office can FAX a written request to 501.552.8658.

    Through the patient portal you have online access to 

  • Make appointments
  • View test and lab results
  • Request prescription renewals
  • Email your care team; and more!
  •  

    Select the Patient Portal that matches the location where you received care.

    Care received at the hospital  
    MyOneCare

    Care received at hospital-based clinics  
    MyOneCare CHI St. Vincent GPA

    Care received at primary care and outpatient clinics (except Hot Springs) 
    MyOneCare CHI St. Vincent (SVC)

    Care received at a CHI St. Vincent Heart Clinic Arkansas clinic  
    Heart Clinic Arkansas Patient Portal



    OneCare Terms and conditions.
    OneCare Internet Privacy Policy

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